Return & Refund Policy

1. Introduction

At Laxmi Pure, we are committed to providing high-quality products and a smooth shopping experience. This Refund & Cancellation Policy outlines the terms under which refunds, returns, and cancellations are processed.

2. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order or before the order is shipped, whichever is earlier.
  • Once the order has been shipped, cancellation requests will not be accepted.

To cancel your order, please contact us at support@laxmipure.com with your order details.

3. Returns Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The return request is raised within 48 hours of delivery
  • The product is unused, unopened, and in its original packaging

๐Ÿ‘‰ Products that are used, opened, or tampered with will not be eligible for return.

4. Return Process

  • To initiate a return, email us at support@laxmipure.com with:
    Order ID
    Reason for return
    Supporting images/videos (mandatory for damaged/defective items)
    Our team will review your request and respond within 2โ€“3 business days.

5. Refund Policy

  • Once your return is approved and the product is received/verified, refunds will be processed within 5โ€“7 business days.
  • The refund will be credited to the original payment method used during purchase.

6. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Incorrect or incomplete shipping address provided by the customer
  • Failed delivery due to unavailability of the customer
  • Delay in delivery caused by courier partners
  • Minor variations in product appearance (natural products may vary)

7. Replacement Policy

  • In case of damaged or defective products, we may offer a replacement instead of a refund, based on product availability.

8. Shipping Charges

  • Shipping charges (if any) are non-refundable, unless the return is due to our error (wrong/damaged product).

9. Late or Missing Refunds

If you havenโ€™t received your refund:

  • Check your bank account again
  • Contact your bank/payment provider
  • If the issue persists, contact us at support@laxmipure.com

10. Contact Us

For any questions related to cancellations or refunds, please contact:

๐Ÿ“ง Email: support@laxmipure.com

๐Ÿ“ Address: Laxmi dudh dairy Chopra ki Dhani, nagar, malpura Tonk, Rajasthan. Pincode- 304502

๐Ÿ“ž Phone: +91-77424 59314